It must however be kept in mind that the mere coming together of factors – be it people, ideas, technology, infrastructure or resources – do not mandatorily generate synergy or produce enhanced outcomes. It that sense, it really is a win-win situation. This not only increases a system’s (it can be any system – even one broad, diverse and fragmented as the Healthcare sector) native ability to negotiate change, but indeed, helps it create unique new opportunities (in tune with its new found strengths) out of ‘thin air’, as it were. By bringing together wisdom, experiences and concepts, they have been able to engineer creative solutions, take better decisions and even foster a culture of diversity, empathy and acceptance by engendering positive interpersonal vibes that didn’t previously exist.Ī synergistic environment is able to absorb the chaos and complexities of change, utilizing and optimizing its ‘new DNA’ to instil new skills and competencies into the system – thereby making the latter more productive, versatile and responsive to change. Groups, teams and organizations that exhibit a higher level of synergy have traditionally stood a greater chance of success. Which is why it is the perfect solution for the Indian Healthcare terrain, where the different arms - patients, providers, physicians, tech, OEM / Device manufacturers, employers, insurance companies, pharmaceutical firms, the public and the government – can work without central alignment. It is programmed to dissolve differences, break down silos and find common routes of forward motion. That is because synergy is ‘breakthrough oriented’ by its very nature. Synergy is a powerful tool to not just make things work, but to reach one’s goals by consuming the least possible time, energy and resources (without sacrificing quality or quantity of output), or create additional value with existing resources. However, when they come together as a greater combination, their sub-systems find ways to tap into latent potential, producing five units of output. Operating on their own, entities tend to follow the standard rules of logic and generate four units of output. Positive synergy has also been referred to as the ‘2 + 2 = 5’ effect. If, on the other hand, we go by American Heritage Dictionary, we find that ‘synergy" is derived from the Greek world sunergos which signifies ‘working together’. The express objective of Synergy is to increase effectiveness by sharing perceptions and experiences, insights, and knowledge. Synergy is defined by Harris and Moran as a cooperative or combined action, and occurs when diverse or disparate individuals or groups collaborate for a common cause and destiny. Is there a way out? The short answer is yes. And it carries severe health and socio-economic consequences. The Covid-19 pandemic is, after all, amongst the most dangerous challenges the world has faced in a long time. We have to address this bottleleck, not in the future, but now. With sectors, functions and communities still largely working in ‘independent and indifferent’ isolation (due to a multitude of reasons, of which legacy systems and traditional mind-sets feature prominently), India’s Healthcare industry is suffering from the seemingly intractable ailment of silofication. Of all the hurdles healthcare faces (and even the staunchest optimist will agree that there are several in the system), perhaps the most exasperating is the lack of collusion and conjunction. However, it is also fair to say that we have only managed to skim the tip of the iceberg so far. In all fairness, the healthcare sector has been making an honest effort to reap the benefits of this frenetic transformation by improvising, innovating and repositioning itself to the best of its abilities. Join the dots with awareness, energy and empathy to take things to the next level.Īs responsible stakeholders of a progressive society, we can either leverage this change, or surrender control to its whimsies (an approach that forebodes disaster no matter how you look at it). There has never been a greater need for authorities, leaders and decision-makers to manage change judiciously. Be it service delivery, product innovation, tech or entrepreneurship, disruption is now the rule, not the exception. The urgency for survival and sustenance on the one hand, and the need to return on the growth path on the other. The novel coronavirus has ushered a dual challenge. On the wake of the crisis precipitated by COVID-19, Healthcare is going through what is its most tumultuous time yet. Synergy is the secret pill that can help Healthcare take on the challenge of COVID-19.
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